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By Gianluca Mezzofiore, CNN
(CNN) — A restaurant in Rome has admiring a beachcomber of complaints over the declared overcharging of tourists afterwards two Japanese diners claimed they had been slapped with a bill for €430 ($470 U.S.) for two plates of spaghetti with fish, and water.
A account of the ample bill from Antico Caffè di Marte restaurant, abreast Castel Sant’Angelo, fabricated the circuit on amusing media afterwards it was acquaint on Facebook aftermost month.
In accession to the €349.50 absolute for food, the tourists were answerable an added €80 for the tip.
A cardinal of added diners accept additionally appear advanced to affirmation that they, too, accept been ripped off by the restaurant.
Minh Ngoc Bui, who is Vietnamese but lives in Germany, is one of several bodies who larboard accounts on Tripadvisor of their declared adventures at the establishment.
Along with three added friends, Minh was accepting cafeteria at Antico Caffè on August 27 aback the aide appropriate the “seafood — alloyed fish” bowl from the menu, with a bulk of €6.5 per 100 grams ($7.10 for 3½ ounces), she told CNN.
“We agreed because it would be not a big accord to pay €6.5 added to try a advocacy dish,” Minh said.
When the bowl arrived, she said, “we were affectionate of afraid … because we didn’t apprehend ‘100 grams fish’ would be this big.”
It wasn’t 100 grams — it was 2 kilograms, about 4½ pounds.
“But it was our aftermost day in Italy so we told ourselves it was OK,” Minh said. “It’s about 2 kg of angle so I agreed to pay about €130-150 for this bowl of fish. We don’t appetite to accept added ball in Italy.”
But aback one of her accompany asked for the bill, he was asked to pay for 4.8 kg of alloyed angle at a bulk of €315, Minh said — $344 for 10½ pounds. Adding €40 of account fee and €40 for the tip, the accomplished bill was a amazing €476.40 ($521).
“He complained that this could not be this abundant and he doesn’t accede to pay this abundant for the account and tip, they did not advertise acutely about this aphorism on the menu. But they told him that the account and tip were the rules and we absolutely ate that much,” the woman said. “He approved to accuse but they affected him to pay. So he paid by himself.”
When Minh after begin out about the bill, she appropriate to her acquaintance that they acknowledgment to the restaurant to complain.
“When we returned, I asked the man who served us to put 4.8 kg of alloyed seafood on that plate. Because I durably accept that it is absurd and they cannot do it. And aloof like I thought, they couldn’t do it and banned to do it with the alibi that they didn’t accept time,” she said.
They approved to address the restaurant to police, but authorities told them they should accept alleged afore the payment, Minh said.
CNN has contacted the Antico Caffè di Marte restaurant for comment.
Following the backlash, Tripadvisor abeyant the restaurant’s analysis folio with this statement: “Due to a contempo accident that has admiring media absorption and has acquired an arrival of analysis submissions that do not call a immediate experience, we accept briefly abeyant publishing new reviews for this listing. If you’ve had a immediate acquaintance at this property, amuse analysis aback anon — we’re attractive advanced to accepting your review!”
The restaurant is a accidental abode — folding chairs, racks of postcards — aimed at tourists and confined breakfast, cafeteria and dinner. A assurance alfresco says “snack bar,” and a 2017 angel from Google Street View shows placards announcement fettuccine with apricot for 10 euros; an omelette with abstract or coffee for 9 euros; and pizza, bruschetta and a Coke for 12 euros.
Antico Caffè di Marte replied to the criticism triggered by the Japanese tourists’ bill by adage that the card “is clear,” according to a account appear by the Italian bi-weekly Il Messaggero.
“Everything is accounting in detail, aloof attending at the prices: €16 best for a spaghetti with seafood,” Giacomo Jin, the owner, said, according to the paper. “To pay that figure, the [Japanese] girls ordered not alone spaghetti, but additionally fish. On the added hand, our angle is fresh: the applicant picks it at the counter, we counterbalance it and we baker it.”
As far as the tip was concerned, Jin said it was autonomous and the applicant could accept amid 10 and 20 percent of the absolute amount. The bulk added to the bill was 23 percent.
The-CNN-Wire™ & © 2019 Cable News Network, Inc., a Time Warner Company. All rights reserved.
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